Return Policy
We stand behind our suppliers products 100%. If you are not completely satisfied, you will need contact us within 10 days of receiving the product to get approval for a refund. All returns will only be accepted with prior approval. The customer is responsible for all return shipping costs. Credits will be applied once confirmation of the products have been returned and will apply only to the purchase price of the product plus taxes. Shipping charges will not be refunded. We need to be contacted before you return the item so that we may give the instructions on where to send the product as it varies by suppliers.
Contact Customer Service Toll Free at 1-877-342-5101 with your order number or:
Email all your information to customerservice@directoryforweddings.com
*Please Note: VIP- No returns on opened products, food/candy items or colored decorations such as streamers, candles, etc. or items that have been personalized (Custom Names, engraving etc.) as per order cannot be returned.
Note:
Colors vary slightly due to the manufacturing process specific to each
product. Although it is nearly impossible to get an exact color match
for every item. Products seen online such as the hue/contrast settings
of your monitor may not be the the exact color you are seeing however a
slight color variation is hardly noticeable in small dosages.
Estimated Return Shipping Costs
Up to 1lb $10.00 |
30 - 40lbs $30.00 |
1 - 2lbs $12.50 |
40 - 50lbs $35.00 |
2 - 10lbs $15.00 |
50 - 60lbs $40.00 |
10 - 20 lbs $20.00 |
60 - 70lbs $45.00 |
20 - 30lbs $25.00 |
over 70lbs $50.00 |